Terms & Conditions
General
All sales from this website to consumers are subject to the following terms and conditions.
Asking for BUILD NUMBER
For certain products we ask you to fill in your boat number. It is crucial that you fill in the correct build number for your boat. The Goldfish Team will use this information to verify that you are a Goldfish Owner, but more importantly to verify that we supply you with the right part for your boat. Click here to read more about how you locate your build number.
Payment, Checkout, & Pricing
The payment details associated with your order will be handled securely at all times by our payment partners. Once your order has been placed, the amount will be deducted from your account.
What are accepted methods of payment?
The Goldfish Online Shop accepts the following payment methods:
- Visa & Mastercard.
- Vipps (For Norway).
- Swish & Mobilepay (For Sweden & Danmark).
- Afterpay (Pay later).
- Invoice by email.
If choosing invoice by email as your payment method in the checkout, we will not ship you the product before we see that the invoice is paid. For all other payments methods, the amount will be debited once you place the order.
Does the price shown on the website include VAT?
Yes, the price shown includes VAT regardless of what country you are in. We offer a “No Surprise” policy, where all taxes and duties are included in our prices. You can read more about our policy under the Taxes & Duties section.
Can I edit or cancel my order?
We try to dispatch orders as soon as possible. Contact our Support Team to check in on your order. If your order is already in progress, we might be unable to accommodate a request to modify it.
Can I resell the products purchased from The Goldfish Online Shop?
Yes. You are free to resell any products bought through the Goldfish Online Shop. If you wish to be a Goldfish Service Reseller, please contact the Support Team.
Free Global Shipping & Delivery Times
We offer free global shipping on all orders. Parts and products with a low weight are delivered to the nearest pick-up location while larger parts are delivered directly to your desired location.
How long does delivery take?
Delivery times depending on whether we have the product in stock or if we have to order it from our suppliers. If we have the product in stock, the normal shipping time in Norway is 3 – 4 days and international shipping takes between 4 – 7 days. If we need to order or customize the product to fit your boat, it might take several months before we can deliver. The estimated delivery time can be found in the product description of each product. If your order does not arrive within the estimated delivery time, please contact our Support team.
Once or if we have the product at our disposal, we will ship the order within the next business day (Monday to Friday).
How can I check the status of my order?
Once your item has been shipped, you will receive a confirmation email that includes tracking information. Just click the link in your confirmation email and follow the steps to check the status of your order. You can also contact the Support team if you have any further questions.
What carriers do you use?
We pack and ship all orders from our fulfillment center in Norway and use Bring for domestic shipments and UPS for International shipments. For larger shipments internationally (above 70kg) we use DHL.
Does Goldfish ship products to my country?
In general, our free global shipping applies to all countries worldwide, but we do experience difficulties shipping to Russia, Brazil, and China. In Russia, it is very difficult to ship orders to private customers, while in Brazil and China, there are quite high taxes and duties, meaning we may charge you additional charges. Contact our Support team if you would like to ship to any of these countries.
Returns
We offer a 30-day free return policy from when you receive the order. You will receive a full refund of the amount you paid at the time of checkout, and there will be no charges for the return. The original order will include a return label, so it will be easy for you to return it without contacting us first. It is important to remember that our return policy only covers one return free of charge. Therefore, you may be responsible for additional shipping costs for additional shipments back and forth.
There is no return slip in my original order.
Send an email to service@goldfishboat.com and request a return. Remember to include your order number and why you would like to return the goods. Return inquiries will be approved (or denied) within 7-10 business days of contact. If approved, a email with instructions for how to return the goods will be sent to you. Returns sent to Goldfish without prior approval or pre-paid shipping label cannot be processed and a refund will not be provided. If a used item is sent to Goldfish outside of product warranty, it will be returned to the sender with no refund issued.
What parts, products, or accessories are not eligible for return?
Goods that are manufactured or specifically customized for you or your boat, do not eligible for our return policy. This means that we don't offer refunds for products that are modified or customized.
We will only issue a refund if the product is returned in its original packaging and condition and has not been used. You will be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. In such case, Goldfish reserves the right to retain an amount equivalent to the diminished value of the goods.
When can I expect a refund for my return?
Refunds are usually processed within 10 business days after the returned product has arrived at our fulfillment center and has been inspected. Refunds will be credited to the original form of payment used for the purchase.
Do I have to pay for return shipping?
Our return policy only covers one return free of charge. Therefore, you will be responsible for additional shipping costs for additional shipments back and forth.
Delays & Insurance
Goldfish Boat AS ensure each purchase during transit until it is delivered to you or at your local pick-up point. We retain the risk during this time. If your order is delayed, we will do our best to inform you as soon as we are aware of the situation. Depending on the type of product or part, and the length of the delay, you may according to the circumstance cancel the agreement.
Taxes & Duties
We handle all taxes and duties, so you don't need to. Our prices include all taxes and duties, so you will not be charged local taxes and duties once your order crosses the border to your country.
Exceptions to Taxes & Duties.
In Russia, it is very difficult to ship orders to private customers, while in Brazil and China, there are quite high taxes and duties, meaning we may charge you additional charges. Contact our Support team if you would like to ship to any of these countries.
Inspections & Warranty claims
Once you have received the products or parts, you should always check that the delivery is in accordance with the order confirmation. Also check If the goods have had any damages under transportation, or if the products have any defects or missing parts. We will do our best to help you under such circumstances, but we are not able to take responsibility for issues or damages discovered at a later point of time.
If the products have defects or parts are missing, you may according to the circumstances require a new item to be sent or get a refund dependent on what is agreed with our Support team. If you have a warranty claim, please contact our Support Team and we will help you out in the best possible way.
Information provided by our webpage
We do our best to give our customers the most correct information on our web site and about our products as possible. However, we reserve our rights against errors which may arise, and which may result in our inability to deliver in accordance with the information given at shop.goldfishboat.com in our marketing or in any other way. We reserve our rights to withdraw products from our web site, change the web site and its contents.
Technical Support & Product Help
Can I get help with installation of a product?
Yes! The guys at Goldfish Service are always there to help. Contact our Support Team for tips and recommendations to qualified yards around the world.
Where can I find fitting instructions for a direct-ship accessory?
Request instructions from our Support Team
Who can I contact for general product questions?
The guys at Goldfish Support Team are always there to help.
