Privacy Policy & Cookies
Privacy Policy
At Goldfish Boat AS, we only keep information necessary to fulfill your order. You can at any time request to see the information we have stored about you or request any information deleted. Please forward such a request to our Support Team.
Goldfish Boat AS is the controller of personal data you submit to us and responsible for your personal data under applicable data protection law. The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.
Who can access your data?
Data will be shared across Goldfish Boat´s organization to fulfill actions necessary for our Online Shop to function as indented. We do not sell or share information with any third parties outside our organization, but we will process personal data to third parties only to provide you with necessary services and functionalities.
Goldfish Boat As do not have the right to collect, process, or use any data without a legal ground. It is only with your consent, by contract (Such as an order), or from our legitimate interest as a business that we are allowed to collect, process, or use personal data. You have at any time the right to object to us collection, processing, or using any type of personal data.
What are your rights?
Right to access
You have the right to request access to your personal data stored by us upon request. You can contact our Support Team at any time, and we will provide you with an overview.
Right to portability
Whenever Goldfish Online Shop process your personal data based on your consent or by agreement, you have the right to get a copy of your data transferred to any other third party. This includes the personal data you have submitted to us, or data that we collect based on your consent.
Right to rectification
If your personal data is incorrect, you have the right to request rectification of your personal data. Contact our Support Team for such a request.
Right to erase
At any time, you have the right to erase any personal data processed by Goldfish Online Shop. However, in situations where you have made a purchase, we will keep your personal data for book-keeping purposes. We will also keep your personal data in instances where you have an ongoing matter with our Support Team, if your order is not fully shipped, if you have unsettled depth with Goldfish Boat AS, or if we suspect any misuse of our services with the last four years.
Right to object to direct marketing
At any point you have the right to object to direct marketing. We will send you emails in relation orders you make, and you will at any point be able to opt-out for any newsletter subscription by clicking the Unsubscribe button in our emails. For further questions regarding how you can object to direct marketing, please contact our Support Team.
How can you exercise your rights?
You can at any point contact our Support Team and we will help you with this manner. Cases related to data protection is of high interest to us and will be priorities by our Support Team.
Updates to our Privacy policy
We do our best to continuously update our privacy policies and inform about changes that directly impact you as a customer. If you have any questions related to our Privacy Policy, please contact our Support Team.
Personal Data & Cookies
The Goldfish Online Shop uses data to manage purchases online, delivery, returns, support manners, and payments. These are necessary actions related to our interests of operating an online store. We also use personal data to handle any complains and warranty issues and validate your legal age and shipping address through our partners to complete orders.
We process the following categories of personal Data:
- Contact Information: Name, Surname, Address, E-Mail, Phone number, payment information and payment history. This is data we share with our transportation services to get the order shipped.
- Shopping History: In addition to contact information, we keep history of all your orders.
- Boat Model: If you are a goldfish Boat Owner, we also keep information that you have provided related to your boat model or configuration.
The use of Cookie.
A Cookie is a small text file sent to your browser and placed on your computer, tablet, or mobile device when your visit a website. It is used to remember information about your visit and may be used to track your preferences and enable necessary functionalities on the website, such as displaying the correct currency.
Goldfish Boat AS and Goldfish Online Shop use cookies to enhance and simplify your visit. It helps us monitor how the website us used, so that we can make your shopping experience easier and better. We do not enable cookies unless you have given consent to do so when entering our webpage for the first time. We also do not use cookies to disclose personal information to third parties, however we may share cookie data for advertising purposes. This type of data is not used to identify you personally, but rather to evaluate your usage pseudonymously.
What cookies do Goldfish Online Shop use?
Goldfish Online Shop uses permanent cookies to save your shopping cart or shipping information (If you save it to your browser). It also saves information in related to what products you have used to recommend products that may be of interest to you.
The Goldfish Online Shop also uses Third party cookies to collect necessary statistics to improve your experience on our website. The cookies used in these instances are both permanent cookies and session cookies (Session cookies are stored temporarily and disappear when you close the browser session). These types of permanent cookies can be stored on your device for up to 24 months.
How do I prevent cookies from tracking?
Most browsers accept cookies automatically when you enter a webpage. Goldfish Online Shop use a soft consent, meaning that whenever you visit our website and start browsing you have accepted the tracking of browser cookies. You my however easily remove and/or add control cookies using your browser. In the browser settings you may remove cookies or choose to receive a notification each time a new cookie is sent to your devise. Restricting cookies may impact certain functionalities on our website, so be aware of this.
List of applications & third-party providers.
- Google Analytics: Goldfish Online Shop uses Google Analytics, a service for analysis provided by Google Inc (www.goolge.com). The service allows us to analyze your customer behavior and might be used for re-targeting purposes and providing relevant advertisements when using the Google Search Engine or YouTube.
- Facebook Pixel: Goldfish Online Shop uses the Facebook pixel to analyze website activates to improve marketing communication activates through Facebook-owned platforms.
- Shopify: Goldfish Online Shop uses Shopify as a CMS solution to manage orders. Shopify uses several types of cookies, some necessary for the functionality of our webpage, some for-marketing purposes, and performance tracking purposes. It also uses cookies for security reasons to detect authentication abuse or issues with the webpage.
- Nets: Goldfish Online Shop uses Nets as our payment providers. Payments will securely be handled by Nets directly and no detailed card information will be processed or saved by Goldfish Boat AS. Goldfish share relevant information such as name, email, and shipping information to authenticate purchases or for support reasons. Personal information related to your order, is only accessible though our own Nets account and managed by Goldfish Boat AS.
- Webshipper: Goldfish Online Shop uses Webshipper to handle all communication with our carriers. Personal information such as name, email, shipping and shopping information will be shared in order to ship the goods. Personal information related to your order, is only accessible though our own Webshipper account (and our carrier accounts) and managed by Goldfish Boat AS.
- Intercom: Goldfish Online Shop use Intercom in order to enable the chat solution and manage communication with our customers. Customer conversations are stored within the Intercom application and managed by Goldfish Boat AS.
If you have any further questions related to privacy or cookies, please contact our Support Team.
